Wednesday, May 2, 2012

Is Customer Service Dead?

This is how I felt yesterday.


What in the name of all that is holy has happened to customer service? Yesterday I called a doctor's office to get a fax number so I could send medical records to them. The person on the other end of the phone was a total idiot. Here's how the conversion went:

Other person (idiot): " Dr. XYZ's office." 

Me (Horse Pucky Queen aka Grambo): "Hi, I'm Pam Beers and I need a fax numnber so I can send medical records over to Dr. XYZ."

Other person: "I'm the office manager. The receptionist is off today and she is the one who gives out that information. She'll be back tomorrow."

Me: "You've got to be kidding! Do you mean to tell me you can't give me the fax number because it's not your job!"

Other person: "That's right. You'll have to call back tomorrow."

Me: "That's the most ridiculous, idiotic, horse pucky thing I've ever heard. Let me put it another way, give me the fax number now, or I'll be sure you never work for any doctor ever again."

Other person: The fax number is .....

Me: "Thank you and have a nice day."

I really think customer service is dead. 

4 comments:

Randy Johnson said...

Is Customer Service Dead?

Thank you for calling the Is Customer Service Dead Hotline.

Press 1 for English.
Press 2 for Spanish.

Press 1 to ask “Is Customer Service Dead?”
Press 2 for all other inquiries

Press 1 to enter your account number
Press 2 to open an account
Press 3 to speak to a representative

Our regular business hours are Monday through Friday 10:00am to 10:01am Eastern Standard Time. Please call back then. Your business is very important to us.

You may press the star key now, or simply hang up to end this call.

Pamela Beers. said...

HA! Good one, Randy. Your comment isn't too far from the truth. I honestly don't know how these people get jobs or keep them.

itsmecissy said...

Cookies are going in the mail tomorrow!!!

Pamela Beers. said...

Now that's good customer service, itsme! Looking forward to those cookies. Thanks a lot.